NS Rice

Hassle-Free Home Delivery Available

Terms and Conditions

1. Product Quality

All rice varieties sold by NS Rice undergo strict quality checks before packaging.
Natural variations in color, grain size, or aroma may occur due to crop differences but do not affect quality.

2. Pricing & Orders

Prices are subject to market fluctuations and may change without prior notice.
Orders are confirmed only after payment or agreed terms of transaction.

3. Delivery & Shipping

We strive to deliver orders within the promised time frame.
Delivery timelines may vary based on location, logistics, or unforeseen delays.
Customers are responsible for providing accurate delivery addresses and contact details.

4. Returns & Replacements

Returns are accepted only if products are found damaged or compromised at the time of delivery.
Claims must be reported within 24 hours of delivery with proper proof (photo/video).
No returns for change of preference once the product is opened.

5. Bulk/Wholesale Orders

For bulk supply or wholesale, separate terms will be discussed directly with the customer.

6. Governing Law

All transactions are subject to Indian law, and any disputes shall fall under the jurisdiction of Trichy, Tamil Nadu.

Return and Refund Policy

At NS Rice, customer satisfaction is our top priority. We take utmost care to deliver only the best quality rice to your doorstep. However, in rare cases where issues may arise, please read our return and refund policy below:

1. Eligibility for Returns

Returns are accepted only if the product is damaged, spoiled, or compromised in quality at the time of delivery.
Claims must be reported within 24 hours of receiving the order with clear proof (photo or video).
Products once opened, used, or partially consumed are not eligible for return.

2. Refund Process

Once your return request is approved, refunds will be processed within 5–7 business days.
Refunds will be credited via the original mode of payment (bank transfer, UPI, etc.).
In case of Cash on Delivery (COD) orders, refund will be processed via bank transfer after confirmation.

3. Replacement Option

Instead of a refund, customers can choose a replacement of the same product (subject to availability).
Replacements will be shipped at no extra cost.

4. Non-Returnable Items

Products damaged due to improper storage by the customer.
Products purchased during special discounts/offers unless defective.
Bulk/wholesale orders (separate terms apply).

5. Cancellation Policy

Orders can be canceled before dispatch by contacting us directly.
Once dispatched, cancellations are not accepted.