At NS Rice, customer satisfaction is our top priority. We take utmost care to deliver only the best quality rice to your doorstep. However, in rare cases where issues may arise, please read our return and refund policy below:
1. Eligibility for Returns
- Returns are accepted only if the product is damaged, spoiled, or compromised in quality at the time of delivery.
- Claims must be reported within 24 hours of receiving the order with clear proof (photo or video).
- Products once opened, used, or partially consumed are not eligible for return.
2. Refund Process
- Once your return request is approved, refunds will be processed within 5–7 business days.
- Refunds will be credited via the original mode of payment (bank transfer, UPI, etc.).
- In case of Cash on Delivery (COD) orders, refund will be processed via bank transfer after confirmation.
3. Replacement Option
- Instead of a refund, customers can choose a replacement of the same product (subject to availability).
- Replacements will be shipped at no extra cost.
4. Non-Returnable Items
- Products damaged due to improper storage by the customer.
- Products purchased during special discounts/offers unless defective.
- Bulk/wholesale orders (separate terms apply).
5. Cancellation Policy
- Orders can be canceled before dispatch by contacting us directly.
- Once dispatched, cancellations are not accepted.